Welcome to MailPrimeX. These Terms and Conditions (“Terms”) govern your access to and use of the MailPrimeX platform, services, website, and software operated by MailPrimeX (“we,” “our,” or “us”).

By accessing or using MailPrimeX, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About MailPrimeX

MailPrimeX is a SAAS-based Email Marketing Platform designed to help businesses manage email campaigns, automation, contacts, templates, analytics, and related communication services. The platform also includes advanced tools such as AI-based features, email validation, multiple gateways, billing, support systems, and user management.

2. Eligibility

You must be at least 18 years of age to use MailPrimeX. By using our services, you confirm that you are legally eligible to enter into this agreement.

3. Account Registration

• Users must provide accurate and complete information during registration.

• You are responsible for maintaining the confidentiality of your account credentials.

• Any activity under your account will be considered your responsibility.

MailPrimeX reserves the right to suspend or terminate accounts found to be using false, misleading, or unauthorized information.

4. Acceptable Use Policy

You agree NOT to use MailPrimeX for:

• Spamming, phishing, or sending unsolicited bulk emails

• Promoting illegal, harmful, abusive, or fraudulent content

• Violating intellectual property rights

• Distributing malware, viruses, or harmful software

• Any activity that violates Indian law or international regulations

Violation of this policy may result in immediate account suspension or termination without refund.

5. Email Compliance & Responsibility

• Users are fully responsible for the content they send through MailPrimeX.

• You must comply with anti-spam laws, including opt-in and unsubscribe requirements.

• MailPrimeX is not responsible for delivery issues caused by third-party email gateways, spam filters, or recipient servers.

6. Subscription & Payments

• MailPrimeX offers paid plans and services.

• Payments are processed via third-party payment gateways.

• All fees are non-refundable, unless explicitly stated otherwise.

• We reserve the right to modify pricing, features, or plans at any time.

7. Suspension & Termination

MailPrimeX reserves the right to:

• Suspend or terminate accounts for policy violations

• Restrict access due to suspicious or abusive activity

• Remove content that violates our terms or legal obligations

Termination may occur without prior notice in severe cases.

8. Data & Privacy

We respect user privacy. Any data collected is handled in accordance with our Privacy Policy. Users retain ownership of their data, but grant MailPrimeX permission to process it for service functionality.

9. Third-Party Services

MailPrimeX integrates third-party services such as:

• Email & SMS gateways

• Payment processors

• Analytics tools

We are not responsible for downtime, errors, or data loss caused by third-party providers.

10. Intellectual Property

All software, branding, logos, UI/UX, and platform features of MailPrimeX are the intellectual property of MailPrimeX. Users may not copy, resell, or distribute any part of the platform without written permission.

11. Limitation of Liability

MailPrimeX shall not be liable for:

• Business losses or revenue loss

• Data loss due to misuse or third-party services

• Email deliverability issues

• Indirect or consequential damages

Use of the platform is at your own risk.

12. Modifications to Terms

We may update these Terms at any time. Continued use of MailPrimeX after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

14. Contact Information

For any questions or concerns regarding these Terms:

📧 Email: hello.mailprimex@gmail.com
📞 Contact: +91 7877322809